Tribe-OS Terms of Service
Effective Date: July 24, 2026
Last Updated: August 18, 2026
1. Acceptance of Terms
These Terms of Service ("Terms") form a binding agreement between you and TRIBE-OS ("Tribe-OS," "we," "us," or "our") governing your access to and use of the Tribe-OS website, mobile application, and related services (the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
2. Eligibility
- You must be at least 18 (or the age of legal majority in your jurisdiction, if higher) to register as a Family Admin.
- Children cannot register for or log in to the Service. A Family Admin may create a managed child profile — a display-only profile with no login and no personal information — as described in Section 4.
- By using the Service, you represent that you meet these requirements and that the information you provide is accurate.
3. The Service
Tribe-OS is a family management platform that helps households organize household life through:
- The Hearth — a central household dashboard;
- Chore Core — assignable, gamified household chores with point values;
- Provisions — shared shopping and inventory lists;
- Finance — personal household budgeting and expense tracking;
- Family & Trust — a permissions dashboard supporting biometric app-lock and notification preferences.
We may add, modify, or remove features at any time. Some features may be limited to paid plans (Section 6).
4. Family Accounts and Child Sub-Accounts
4.1 Family Admin
The person who registers the family account ("Family Admin") is responsible for creating and managing the household group, inviting members, creating managed child profiles, configuring Family & Trust permissions, and all activity under the family account.
4.2 Managed Child Profiles
A Family Admin may create managed child profiles so the household can assign chores and track reward points. A managed child profile has no login and holds no personal information — only a display name and colour chosen by the Family Admin. Children do not access the Service directly, and no data is collected from a child.
The Family Admin controls all content associated with a child profile and may rename, edit, or delete the profile and its records at any time.
5. Account Security
You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at support@tribe-os.com if you suspect unauthorized access.
6. Subscription Plans, Fees, and Payment
Tribe-OS is offered on a freemium basis:
- Free Plan — a baseline set of features at no charge, as described on our pricing page.
- Paid Plan(s) — additional features for a recurring subscription fee, billed on the cycle (monthly/annual) selected at checkout.
Subscriptions purchased on the web are billed through our payment processor (Stripe). Subscriptions purchased inside our iOS or Android app are billed through Apple's App Store or Google Play, and are managed and cancelled through your Apple or Google account subscription settings, subject to those stores' own terms.
By subscribing to a Paid Plan, you authorize us (or the applicable payment processor or app store) to charge your chosen payment method on a recurring basis until cancelled. Subscriptions renew automatically unless cancelled at least 3 days before the renewal date. We may change subscription pricing with at least 30 days' advance notice; continued use after a price change takes effect constitutes acceptance of the new price. Except as required by law or stated in a specific offer, fees are non-refundable. All payments are processed by third-party payment processors; Tribe-OS does not store full card details.
7. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of applicable law;
- Use the Service to harass, control, or intimidate a family member;
- Attempt to gain unauthorized access to another user's account or family group;
- Reverse-engineer, decompile, or attempt to extract source code from the Service, except as permitted by law;
- Use automated means (scraping, bots) to access the Service;
- Upload content that is unlawful, defamatory, or infringes third-party rights;
- Interfere with or disrupt the integrity or performance of the Service.
We may suspend or terminate accounts that violate this section.
8. User Content
You retain ownership of the content you submit (chore lists, shopping lists, budget entries, messages, photos, etc.) ("User Content"). You grant Tribe-OS a limited, non-exclusive, worldwide license to host, store, reproduce, and display your User Content solely to operate and provide the Service to you and your family group. You are solely responsible for the User Content you submit, including where it relates to other family members (e.g., a child).
9. Third-Party Integrations
The Service may let you connect third-party services to enable additional features. Use of any connected third-party service is subject to that provider's own terms and privacy policy; Tribe-OS is not responsible for those services. You can disconnect an integration at any time in your account settings.
10. Intellectual Property
The Service, including its design, text, graphics, logos, and the "Tribe-OS" name and marks, are owned by TRIBE-OS or its licensors and protected by intellectual property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you in our intellectual property.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Reminders and notifications are provided for household convenience and coordination only. Tribe-OS is not a safety, security, child-monitoring, or emergency service and should not be relied upon as such.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRIBE-OS AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, USE, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD 140. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.
13. Indemnification
You agree to indemnify and hold harmless TRIBE-OS from claims, damages, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, misuse of the Service, or violation of any law or third-party right — including any claim relating to content you entered on behalf of another family member.
14. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the security or integrity of the Service. Upon termination, your right to use the Service ends immediately; certain provisions (e.g., Sections 8, 10–13, 16) survive termination.
15. Governing Law and Dispute Resolution
15.1 Governing Law
These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of the State of Victoria, Australia, and the applicable federal laws of the Commonwealth of Australia, without regard to conflict-of-laws principles.
15.2 Mandatory Local Consumer Rights Are Not Affected
If you access the Service as a consumer resident outside Australia, the choice of law in Section 15.1 does not remove any protection given to you by mandatory consumer-protection laws of your country of residence that cannot be excluded or overridden by agreement (for example, mandatory rights under EU/UK/EEA, Brazilian, or applicable U.S. state consumer-protection laws). Where such mandatory local law conflicts with these Terms and cannot lawfully be displaced, that local law applies to that extent only, and the rest of these Terms continue to apply.
15.3 Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), or any other law that cannot lawfully be excluded, restricted, or modified. To the extent our liability for failing to comply with a consumer guarantee can lawfully be limited, our liability is limited, at our option, to re-supplying the relevant part of the Service or paying the cost of having it re-supplied.
15.4 Informal Resolution First
Before starting a court proceeding or arbitration under Section 15.6, you agree to first contact us at legal@tribe-os.com describing the dispute and the resolution you're seeking. We will try to resolve the dispute informally within 30 days. This step is a precondition to filing a claim, except for: (a) claims for injunctive relief to prevent unauthorized access to, or misuse of, the Service, or infringement of intellectual property rights; and (b) claims that mandatory local consumer law entitles you to bring directly to a court or regulator.
15.5 Courts and Jurisdiction
Subject to Sections 15.2 and 15.4, if a dispute is not resolved informally, you and Tribe-OS submit to the non-exclusive jurisdiction of the courts of Victoria, Australia. This does not prevent a consumer from bringing proceedings in the courts of their own country of residence where mandatory local law entitles them to do so, and it does not prevent either party from bringing an individual claim in a small claims court (or local equivalent) of competent jurisdiction.
15.6 Arbitration Is Optional, Not Mandatory
Mandatory arbitration clauses imposed on consumers are increasingly treated as unfair or unenforceable in a number of jurisdictions we serve — including under Australia's unfair contract terms regime (which can impose penalties on a business for including an unfair term in a standard-form consumer contract), and under EU/UK consumer law. For that reason, these Terms do not require arbitration. Arbitration is available only if both parties agree to it in writing after a dispute has arisen, using a mutually agreed arbitrator and rules (for example, Resolution Institute or ACICA rules in Australia). Neither party is obligated to agree to arbitrate.
15.7 No Blanket Class Action Waiver
These Terms do not purport to waive any right you may have to participate in a representative or class proceeding to the extent such a waiver would be unenforceable or an unfair contract term under applicable law, including the Australian Consumer Law's unfair contract terms provisions or equivalent consumer protections in your country of residence.
16. Changes to These Terms
We may modify these Terms from time to time. We will post the updated Terms with a new "Last Updated" date and, for material changes, provide additional notice (e.g., in-app or email) as appropriate. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
17. Miscellaneous
- Entire Agreement — These Terms and the Privacy Policy constitute the entire agreement between you and Tribe-OS regarding the Service.
- Severability — If a provision is found unenforceable, the remaining provisions remain in full effect.
- No Waiver — Our failure to enforce a provision is not a waiver of our right to do so later.
- Assignment — You may not assign these Terms without our consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Force Majeure — We are not liable for delays or failures due to events beyond our reasonable control.
18. Contact
TRIBE-OS
10 Canny Ct, Altona Meadows, Melbourne 3028, Australia
Email: legal@tribe-os.com